Shopping Terms and Conditions

The following terms and conditions apply when placing an order on the website at https://kenneyjones.com

General

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

The descriptions given are believed to accurate and to the best of our knowledge.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT at the current rate.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a refund to your credit card account in the value of the price you paid (including delivery charges).

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All prices on our website are exclusive of standard delivery charges. Details of delivery charges may be found here.

Delivery Times

Standard delivery is available for all our online credit/debit card orders to most UK Mainland addresses and is usually within 5-7 working days.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or are temporarily out of stock, we will notify you of this position and inform you of any delays. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk

As soon as we have delivered the goods to your door they are your responsibility. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted to us within 2 days.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition it will be your responsibility to inform us within 2 days from delivery.

Shortages: Any shortages must be noted and it will be your responsibility to notify us within 2 days from delivery.

In-Correct Goods: It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.

Cancellation of Orders

You are entitled to withdraw from this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. Goods are to be returned unworn or unused in the original packing with all labels attached within 14 days. You must notify us within 7 days from date of delivery. Please quote your order number or invoice number when requesting a return. It will be your responsibility to return the goods to us at your own cost and risk. Goods received back in any condition other than ‘as new’ will be returned back to you. Please note it is your responsibility to ensure that the goods you order are specified to meet your intended purpose. We are unable to accept returns or refunds on signed merchandise.